Our commitment to Privacy
What information do we collect?
We collect information from you when you place an order, subscribe to our newsletter, respond to a survey or fill out a form.
When ordering or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address, mailing address, phone number or credit card information.
Our company servers will automatically record information that your browser sends whenever you visit a website. This data may include;
- Your computer’s IP address
- Browser type
- The pages within the LMA website you visit
- The time spent on those pages, access times and dates, and other statistics.
What do we use your information for?
Any of the information we collect from you may be used in one of the following ways
To personalise your experience. (Your information helps us to better respond to your individual needs).
- To improve our website (We continually strive to improve our website offerings based on the information and feedback we receive from you.
- To improve customer service (your information helps us to more effectively respond to your customer service requests and support needs)
- To process transactions
- To administer a contest, promotion, survey or other site features
- To send periodic emails
The email address you provide for order processing, may be used to send you information and updates pertaining to your order, in addition to receiving occasional company news, updates, related product or service information, etc. Note: If at any time you would like to unsubscribe from receiving future emails please following the unsubscribe link or the instructions provided in any email we send.
We take reasonable steps to ensure that the personal information we collect, use and disclose is accurate, up to date, complete and relevant. If you believe your personal information is not correct you can request that we correct the personal information held about you. We will take steps to correct any information given its reasonable to do so.
You may request details of the personal information held by us, and we will generally provide you with access subject to some exceptions permitted by law.
If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information, please contact administration team firstname.lastname@example.org or by mail to:
Latex Mattress Australia
4 Barrinia Street
Springwood, QLD 4127
We endeavour to acknowledge all formal complaints and resolve any complains within 30 days. We will make reasonable endeavours to meet this time commitment except in circumstances where this is not possible due to the particular circumstance. In such a case we will act to resolve the complaint in a reasonable timeframe. If you are not satisfied with our response, you can contact us to discuss your concerns or lodge a complaint with the Australian Information Commissioner (www.oaic.gov.au)
How do we protect your information?
We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information.
We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorised with special access rights to such systems, and are required to keep the information confidential.
Do we disclose any information to outside parties?
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.