Latex Mattress TOPPER
10 year guarantee
LATEX TOPPER GUARANTEE GENERAL TERMS AND CONDITIONS
Latex Mattress Australia offers a full 10 year guarantee which covers faulty workmanship and materials, from date of purchase (original purchaser only) for our mattresses toppers.
Latex Mattress Australia, if satisfied that materials or workmanship is faulty (allowing for fair wear and tear), will repair or replace at our option with no charge for materials or labour. There is no guarantee that matching materials will be available at time of repair or replacement. Latex Mattress Australia reserves the right to substitute material of equal quality. The company policy is not to give refunds, but to replace the goods; this is at the discretion of management.
Please note that small indentations are normal on the surface of any new mattress topper whilst the upholstery filling is levelling to the final position and getting used to your body contours. This does not constitute a manufacturing fault and does not mean the latex underneath has indented. A small height loss is considered normal for quilted covers.
The care instructions should be followed carefully as they can extend the life of your latex mattress topper.
To make a guarantee claim, it will be necessary for the mattress topper to be returned to the Latex Mattress Australia factory for inspection. Proof of purchase will also be required.
TRANSPORTATION CHARGES WILL NOT BE ACCEPTED WITHOUT PRIOR CONSENT FROM LATEX MATTRESS AUSTRALIA AND THE ISSUANCE OF A RETURN CLAIMS NUMBER.
Latex Mattress Australia will not handle or process any goods returned in an unsanitary condition.
If you would like to request a service inspection of your product please visit our Service Enquiry page.